Privacy and storage

Data controller

The assistance portal is operated by the customer service team of the selected brand. The information you type into the forms is used only to prepare your assistance request.

Data we store

This portal stores information only on your device (browser localStorage): request drafts and your contact details if you save them in «My details». We use no tracking cookies or third-party analytics.

Use of information

Drafts and your profile are used to pre-fill forms so you don't have to type everything again. The request is sent via SMS or WhatsApp through your own messaging app: review the message before sending it.

Local storage

Nothing is sent to our servers while you prepare a request. The messaging channel receives a generic message; the full details stay on your device until you decide to share them in the conversation.

Retention

Request drafts are automatically deleted after 24 hours. Details saved in «My details» are automatically deleted after 90 days. You can also delete them anytime from «My details».

Your choices

You can delete drafts and your profile from the «My details» screen, or clear the site's storage from your browser settings.

SMS and WhatsApp

Opening a messaging channel creates a message in your app with the prepared text. Delivery depends on your carrier and messaging app; the portal cannot confirm that a message was sent or received.